RETURN POLICY (SALE ITEMS)
 
If an item purchase is marked ‘FINAL SALE’ in product details or purchased from ‘Sale’ section, it is final sale and no returns/exchanges are permitted. 
 
 
RETURN POLICY (NON-SALE ITEMS)
 
Not satisfied with your order? Please return to Arden (postmarked within 14 days of your package delivery date) for a full refund. 
 
Return merchandise unwashed, unworn with tags attached. Items will be inspected upon receipt and will be refused without notice. 
 
Shoes must be returned in all original packaging. Do not write on/attach labels/stickers/tape on box. Box must be in returnable condition. 
 
Please carefully wrap items being returned to avoid damage during transit. 
 
EXCHANGES (NON-SALE ITEMS)
 
We now offer FREE exchanges! Please email tearsa@ardenstore.com to initiate an exchange. A free pre-paid return label will be sent to you to send the item back. Exchanges follow the 14-day return policy. 
 
3 WAYS TO EXCHANGE:
 
1. Request return label, ship item to Arden and wait for the new item to be sent out. 
2. Order new size needed & request pre-paid return label to return old size to Arden. 
3. Order two different sizes of a specific item together to try on & compare, then request a pre-paid return label to return the size that did work to Arden. 
 
DEFECTIVE ITEMS
 
Defective clothing MUST BE REPORTED within 3 DAYS of receipt & must be unwashed/unworn with tags attached. Defective clothing will be exchanged for same item. 
 
We thoroughly inspect every item when shipping. We reserve the right to refuse any return that we believe has been intentionally damaged. 
 
REFUNDS
 
Rewards coupons are non-refundable
 
Expedited & International shipping is non-refundable
 
We are not responsible for lost returned packages & highly recommend keeping your tracking number until delivery is confirmed
 
Once we receive your return, item(s) will be inspected for signs of wear & use. If item is in returnable condition, we will refund your method of payment within 3-4 business days. If item is not in perfect condition, items will be returned to sender, after which no refund will be issued. 
 
We reserve the right to refuse items that are returned with pet hair & strong smoke smell.